Delivering exceptional customer service starts with clear visibility into your support team’s performance. The Customer Support Dashboard in Google Sheets is a ready-to-use, interactive solution that allows managers and teams to track tickets, monitor response and resolution times, and analyze customer feedback — all in one place.
Whether you’re managing a small helpdesk or a large support operation, this dashboard provides real-time insights into your key support KPIs, helping you identify bottlenecks, balance workloads, and improve customer satisfaction effortlessly. 🚀

🔑 Key Features of the Customer Support Dashboard
📋 Dashboard Sheet Tab
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Visualize key metrics instantly with prebuilt cards and charts:
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Total Tickets – Overview of total incoming support requests
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Avg. Resolution Time (Hrs) – Measure efficiency in resolving tickets
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Avg. Response Time (Hrs) – Track how quickly your team responds
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Avg. Feedback Score – Monitor customer satisfaction levels
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Resolved Tickets % – Evaluate ticket closure success rate
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Dynamic Charts include:
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Total Tickets by Priority (High, Medium, Low)
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Total Tickets by Status (Open, Resolved, Escalated)
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Avg. Feedback Score by Category
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Open or Escalated Tickets by Assigned Agent
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Total Tickets by Month – Trend analysis of ticket volume
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Total Tickets by Assigned Agent – Measure team performance
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Resolved vs Open/Escalated Tickets by Channel
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Avg. Response Time by Customer Type
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💬 With these visual insights, managers can easily spot workload imbalances, track key performance trends, and improve service delivery quality.
🔍 Search Sheet Tab
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Instant ticket lookup: Search by keywords or specific fields (Customer, Agent, Category, Priority, etc.)
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Quickly locate tickets related to specific customers or agents
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Save time and enhance visibility with seamless data filtering
📑 Data Sheet Tab
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The foundation of the dashboard where all ticket details are recorded:
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Ticket ID, Customer Name, Priority, Status, Category
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Assigned Agent, Response Time, Resolution Time, Feedback Score
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Ticket Channel and Date
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Every entry automatically updates the dashboard visuals, providing real-time analytics without any coding or formulas.
📦 What’s Inside the Dashboard?
When you download this template, you’ll get:
✅ A fully interactive Dashboard Sheet with KPIs and charts
✅ A Search Sheet for quick filtering and ticket lookup
✅ A Data Sheet with structured fields for easy input
✅ Pre-filled sample data to understand the setup quickly
✅ Auto-updating visual reports for effortless monitoring
✅ Customization options to fit your organization’s workflow
🧑💼 Who Can Benefit from This Dashboard?
🎯 Customer Support Teams – Track ticket response, resolution, and customer satisfaction
🎯 Support Managers – Measure team performance and identify workload patterns
🎯 Operations & Service Leaders – Monitor overall support efficiency
🎯 Executives – Access summarized insights for strategic decision-making
🎯 Freelancers or Small Businesses – Manage client queries professionally
🧪 How to Use the Customer Support Dashboard
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Enter Ticket Data: Log customer tickets and details in the Data Sheet.
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Analyze KPIs: View real-time insights in the Dashboard Sheet.
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Search Quickly: Use the Search Sheet to locate tickets by keyword or field.
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Monitor Trends: Identify ticket trends, recurring issues, or high-load agents.
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Improve Performance: Use data insights to reduce delays and boost satisfaction.
No technical expertise is needed — just enter your data, and the dashboard does the rest! ⚡
🌟 Why Choose This Dashboard?
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Centralized Ticket Management: All support data in one easy-to-navigate file.
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Real-Time Analytics: Instantly see trends and performance indicators.
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Improved Accountability: Track ticket ownership and resolution efficiency.
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Enhanced Customer Experience: Monitor feedback to ensure continuous improvement.
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Fully Customizable: Modify KPIs, fields, and charts to suit your needs.
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Collaborative Platform: Multiple team members can update data simultaneously in Google Sheets.
With the Customer Support Dashboard in Google Sheets, you can transform customer service operations into a measurable, scalable, and proactive process. 💪
🔗 Click here to read the Detailed blog post
Watch the step-by-step video Demo:
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