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Customer Support Dashboard in Google Sheets

Original price was: $18.99.Current price is: $9.99.

Deliver excellent support with the Customer Support Dashboard in Google Sheets 💬📊 — track tickets, response times, and customer satisfaction in one place!

Key Features Include:
📋 Dashboard KPIs – Total Tickets, Response Time, Feedback, Resolution %
📈 Charts & Trends – Analyze performance by priority, channel, and agent
🔍 Search Functionality – Locate tickets instantly by keyword or field
📑 Data Sheet – Auto-updates dashboard metrics in real-time
🚀 Performance Insights – Identify top agents and bottlenecks
💬 Feedback Tracking – Improve service quality based on ratings
🤝 Collaborative Setup – Multi-user updates in Google Sheets
⚙️ Fully Customizable – Adjust KPIs and charts to fit your needs

Delivering exceptional customer service starts with clear visibility into your support team’s performance. The Customer Support Dashboard in Google Sheets is a ready-to-use, interactive solution that allows managers and teams to track tickets, monitor response and resolution times, and analyze customer feedback — all in one place.

Whether you’re managing a small helpdesk or a large support operation, this dashboard provides real-time insights into your key support KPIs, helping you identify bottlenecks, balance workloads, and improve customer satisfaction effortlessly. 🚀

Customer Support Dashboard in Google Sheets
Customer Support Dashboard in Google Sheets

🔑 Key Features of the Customer Support Dashboard

📋 Dashboard Sheet Tab

  • Visualize key metrics instantly with prebuilt cards and charts:

    • Total Tickets – Overview of total incoming support requests

    • Avg. Resolution Time (Hrs) – Measure efficiency in resolving tickets

    • Avg. Response Time (Hrs) – Track how quickly your team responds

    • Avg. Feedback Score – Monitor customer satisfaction levels

    • Resolved Tickets % – Evaluate ticket closure success rate

  • Dynamic Charts include:

    • Total Tickets by Priority (High, Medium, Low)

    • Total Tickets by Status (Open, Resolved, Escalated)

    • Avg. Feedback Score by Category

    • Open or Escalated Tickets by Assigned Agent

    • Total Tickets by Month – Trend analysis of ticket volume

    • Total Tickets by Assigned Agent – Measure team performance

    • Resolved vs Open/Escalated Tickets by Channel

    • Avg. Response Time by Customer Type

💬 With these visual insights, managers can easily spot workload imbalances, track key performance trends, and improve service delivery quality.

🔍 Search Sheet Tab

  • Instant ticket lookup: Search by keywords or specific fields (Customer, Agent, Category, Priority, etc.)

  • Quickly locate tickets related to specific customers or agents

  • Save time and enhance visibility with seamless data filtering

📑 Data Sheet Tab

  • The foundation of the dashboard where all ticket details are recorded:

    • Ticket ID, Customer Name, Priority, Status, Category

    • Assigned Agent, Response Time, Resolution Time, Feedback Score

    • Ticket Channel and Date

  • Every entry automatically updates the dashboard visuals, providing real-time analytics without any coding or formulas.


📦 What’s Inside the Dashboard?

When you download this template, you’ll get:

✅ A fully interactive Dashboard Sheet with KPIs and charts
✅ A Search Sheet for quick filtering and ticket lookup
✅ A Data Sheet with structured fields for easy input
Pre-filled sample data to understand the setup quickly
Auto-updating visual reports for effortless monitoring
Customization options to fit your organization’s workflow


🧑‍💼 Who Can Benefit from This Dashboard?

🎯 Customer Support Teams – Track ticket response, resolution, and customer satisfaction
🎯 Support Managers – Measure team performance and identify workload patterns
🎯 Operations & Service Leaders – Monitor overall support efficiency
🎯 Executives – Access summarized insights for strategic decision-making
🎯 Freelancers or Small Businesses – Manage client queries professionally


🧪 How to Use the Customer Support Dashboard

  1. Enter Ticket Data: Log customer tickets and details in the Data Sheet.

  2. Analyze KPIs: View real-time insights in the Dashboard Sheet.

  3. Search Quickly: Use the Search Sheet to locate tickets by keyword or field.

  4. Monitor Trends: Identify ticket trends, recurring issues, or high-load agents.

  5. Improve Performance: Use data insights to reduce delays and boost satisfaction.

No technical expertise is needed — just enter your data, and the dashboard does the rest! ⚡


🌟 Why Choose This Dashboard?

  • Centralized Ticket Management: All support data in one easy-to-navigate file.

  • Real-Time Analytics: Instantly see trends and performance indicators.

  • Improved Accountability: Track ticket ownership and resolution efficiency.

  • Enhanced Customer Experience: Monitor feedback to ensure continuous improvement.

  • Fully Customizable: Modify KPIs, fields, and charts to suit your needs.

  • Collaborative Platform: Multiple team members can update data simultaneously in Google Sheets.

With the Customer Support Dashboard in Google Sheets, you can transform customer service operations into a measurable, scalable, and proactive process. 💪


🔗 Click here to read the Detailed blog post

Watch the step-by-step video Demo:

 

🔗 Visit our YouTube channel to learn step-by-step video tutorials

Application

Google Sheets

Price

Paid

Template Type

Dashboard

Business Or Department

Customer Service

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Customer Support Dashboard in Google SheetsCustomer Support Dashboard in Google Sheets
Original price was: $18.99.Current price is: $9.99.
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