What Can We Help You With?
Choose the category that best fits your inquiry — we’ll connect you with the right team member.
Frequently Asked Questions
Quick answers to common questions — or scroll up and send us a message anytime.
How quickly will I get a response?
We respond to all inquiries within 24 hours during business days (Monday–Friday, 10 AM – 7 PM IST). For urgent custom project requests, we prioritize and typically reply within 12 hours.
Do you offer custom dashboard development?
Yes! We build custom dashboards and templates for Excel, Power BI, Google Sheets, and HTML. Visit our Custom Templates page or email us at info@nextgentemplates.com for a free consultation.
Can you provide corporate training for our team?
Absolutely. We offer customized corporate training in Excel, VBA, Power BI, and Google Sheets. Training is delivered online and tailored to your team’s skill level and business objectives. Email us with your team size and goals and we’ll share a training proposal.
What is your refund policy for digital templates?
We stand behind our products. For complete details, please visit our Refund Policy page. If you have a specific concern, email us and we’ll resolve it personally.
Do you offer bulk or enterprise licenses?
Yes. We offer volume discounts and enterprise pricing for organizations that need multiple templates or company-wide access. Email info@nextgentemplates.com with the number of users and templates you need for a custom quote.
How do I get technical support for a purchased template?
Email us at info@nextgentemplates.com with your order number and a description of the issue. Include screenshots if possible — our technical team will guide you through the solution.