IT Support Request Tracker in Excel

Manage tickets, resolve issues faster, and track performance—all within Excel.
The IT Support Request Tracker in Excel is a fully automated, VBA-powered solution designed for IT departments, system admins, and helpdesk teams. With built-in login security, interactive forms, dynamic dashboards, and dropdown-managed records, this ready-to-use template helps you manage the full support lifecycle—without relying on expensive ITSM platforms.

Whether you’re logging support tickets, assigning tasks, analyzing workloads, or monitoring SLAs, this tool does it all—seamlessly, cost-effectively, and offline.

⚙️ Key Features Breakdown

🔐 Login Form

Secure access using a default Admin login (Admin1/abcd). Set up multiple user accounts with unique credentials.

🧾 Main Control Panel

The heart of the tool. Perform all core operations from one screen:

• ➕ Add New Record

• ✏️ Update Record

• ❌ Delete Record

• 📊 Open Dashboard

• 👥 Manage Users

• ⚙️ Settings

📊 Dashboard Tab

Live data visualizations update with each record. Includes:

• Requests by Priority (doughnut)

• Requests by Status (pie)

• Requests by Issue Category (bar)

• Requests by Department (lag)

• Requests by Assigned To (column)

• Requests by Date (line)

Slicers let you filter by status, department, category, priority, or assignee.

📥 Data Entry Sheet

Auto-filled from forms. Stores each record with fields like:

• Request ID

• Request Date

• Department

• Issue Category

• Assigned To

• Status

• Priority

• Description

• Resolution

Use form buttons for Add, Update, or Delete without manual edits.

🧾 Manage List Sheet

Customize your dropdowns in seconds. Update:

• Department

• Priority

• Status

• Assigned To

• Issue Categories

Update the form fields via the Refresh button.

📁 Support Sheet

Behind-the-scenes pivot tables feed your dashboard. Locked and hidden—no manual interference required.

👤 User Management Panel

Add/edit/delete users, change passwords, and maintain secure access control.

⚙️ Settings Tab

Optional configurations for:

• Default date format

• Chart color theme

• Auto-refresh interval

💡 Why Use This Tracker?

✅ Zero Subscription Costs

No monthly license fees. Use Excel—what you already have.

✅ Instant Deployment

Open, enable macros, and you’re ready. No coding required.

✅ Fully Customizable

Add fields, change dropdowns, adjust chart types, and tweak formatting.

✅ Secure & Local

Data remains in your control—ideal for privacy-sensitive industries.

✅ Scalable

Track hundreds of tickets monthly with no lag.

👥 Who Can Use This?

• 🧑‍💻 IT Helpdesk Teams

• 🖥️ Internal Support Departments

• 🛠️ MSPs & System Integrators

• 📡 Remote Support Staff

• 🧾 Office Admins managing tech issues

Whether you’re a startup or an enterprise, this tool scales to your workflow.

🚀 How to Use

1. 🔓 Open Excel → Enable Macros

2. 🔐 Log in with default (Admin1 / abcd)

3. ⚙️ Customize drop-downs in the Manage List tab

4. ➕ Start adding support requests via the Main Form

5. 📊 Monitor insights in the Dashboard

6. 👥 Add users through the User Management form

7. 🧼 Maintain clean data and perform weekly reviews

🔒 Best Practices

• Lock sheets and VBA code with passwords

• Use dropdowns to avoid free-text errors

• Set weekly backups for data protection

• Filter dashboard by “High Priority” to monitor urgent requests

• Use naming conventions like “HW_Repair_Dept2”

• Train staff with the built-in forms for smooth adoption

🎥 Need Help Getting Started?

Visit our YouTube Channel for tutorials, demos, and walkthroughs.

🔗 Click here to read the Detailed blog post

Watch the step-by-step video tutorial: