IT Support Request Tracker in Google Sheets

Managing IT support doesn’t have to be a headache anymore!  The IT Support Request Tracker in Google Sheets is your all-in-one digital solution to log, track, assign, and resolve tech support requests — all in real time. Whether you’re running a startup or managing a large enterprise, this easy-to-use tracker ensures smooth IT operations, faster resolution times, and better accountability across your support team.

💡 Key Features of IT Support Request Tracker

Our template is thoughtfully designed to help IT teams handle support tickets without relying on expensive tools. Here’s what makes it stand out:

• Real-Time Dashboards: Instantly visualize support requests by priority, status, department, and date.

• Interactive Charts: View trends like ticket volume, department load, or issue types at a glance.

• Smart Filtering: Easily filter requests by category, assignee, or resolution time.

• Auto-Summary of Key Metrics: Get a bird’s-eye view of open, in-progress, and resolved tickets.

• Editable Layout: Customize columns, charts, and fields to match your workflow.

📦 What’s Inside the IT Support Request Tracker

This powerful tracker includes a single main sheet packed with automation and visual summaries:

🔹 Charts Section

• Support Requests by Priority – Visual breakdown of high, medium, and low-priority issues.

• Support Requests by Status – Instantly see how many tickets are open, in progress, or resolved.

• Requests by Department & Assignee – Identify team performance and workload distribution.

• Requests by Category – Analyze common issue types like hardware, software, or network.

• Requests Over Time – Monitor trends and peak periods.

🔹 Data Entry Section
Enter all request details including:

• Request ID

• Requester Name

• Department

• Issue Category

• Issue Description

• Priority

• Status

• Assigned To

• Resolution Time

• Resolution Notes

Everything feeds automatically into the summary charts — no complex formulas required!

🛠️ How to Use the IT Support Request Tracker

Using the tracker is incredibly easy:

1. Log a New Ticket: Enter the request details in the form-style table.

2. Assign the Task: Allocate to the right technician via a dropdown menu.

3. Track Status: Update the request status as it moves from Open to Resolved.

4. Monitor Progress: Watch performance charts auto-update in real time.

5. Review Resolution Notes: Keep a history of fixes for future reference.

It’s your full-cycle support tracking system — in a simple spreadsheet.

👤 Who Can Benefit from This Tracker?

This Google Sheets tracker is designed for:

• IT Departments in companies of any size.

• Managed Service Providers (MSPs) looking for simple ticket tracking.

• Educational Institutions managing hardware/software issues.

• Remote Work Environments needing centralized support systems.

• Startups that need a lean IT management tool without high costs.

Whether you’re a solo IT hero or a full-fledged support team — this tracker saves you time and keeps you organized. 💪

 Click here to read the Detailed blog post

Watch the step-by-step video Demo:

📺 Visit our YouTube channel to learn step-by-step video tutorials