Managing IT support tickets using emails, scattered Excel sheets, or manual logs often leads to delays, lost requests, and poor visibility. To solve this problem, we have developed the IT Helpdesk Ticket Management System V1.0, a professional, Excel VBA–based helpdesk solution that helps you manage tickets efficiently from a single, secure Excel file.
This is a ready-to-use digital product, specially designed for organizations that want a simple, cost-effective, and offline IT ticket management system without installing complex software or databases.
🔐 Secure Login System (Admin & User)
The system starts with a Login Form that ensures controlled and secure access.
Default Login Credentials
Admin Role
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Username: Admin1
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Password: abcd
User Role
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Username: User1
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Password: abcd
After successful login, users are redirected to the Main Dashboard, where all ticket operations are managed.
🖥️ Main Form – Central Ticket Management Dashboard
The Main Form acts as the heart of the system and allows complete control over ticket data.
📋 Ticket List Box
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Displays all relevant ticket records in a structured list
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Easy selection and navigation of tickets
🔍 Advanced Filters
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Filter tickets by date range
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Filter by selected columns for faster analysis
🔃 Sort Options
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Quickly sort ticket data based on required criteria
🎛️ Control Buttons (One-Click Actions)
The dashboard includes powerful control buttons for daily operations:
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➕ Add New Record – Create a new IT support ticket instantly
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✏️ Update Existing Record – Modify ticket details by selecting or double-clicking a record
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🗑️ Delete Record – Remove unwanted or incorrect tickets
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🕒 Show Record History – Track full modification history for audit and transparency
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📤 Export to Excel – Export filtered ticket data to a new Excel file
📝 Ticket Master Form
The Ticket Master Form opens when adding or updating records.
It provides a clean data-entry interface to:
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Add new tickets
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Update existing ticket details
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Save records directly into the system database (Excel sheets)
📂 Left-Side Navigation Menu (Complete System Control)
The left navigation panel provides quick access to system modules:
🏢 Firm Information
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Update company or firm details easily
👥 User Management
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Add, update, delete users
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Reset passwords
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Change user credentials securely
📋 Manage List
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Maintain dropdown master lists
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Add or delete list values dynamically
🧑💼 Agent Master
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Manage support agents and assignments
📊 Reports
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Generate date-wise ticket reports
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Export reports directly to Excel format
🔐 User Access Control (Admin Only)
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Define role-based permissions
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Control which features Users can access
🚪 Logout
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Saves all data securely
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Closes forms and the Excel file safely
📧 Email Us
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Displays support email for help or customization requests
🌐 Visit Our Website
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Redirects to our website to explore more tools and templates
✅ Key Advantages
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✔️ No external database required
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✔️ Fully offline Excel-based solution
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✔️ Role-based access control
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✔️ Easy ticket tracking & reporting
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✔️ One-time purchase – no recurring cost
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✔️ Ideal for small & medium IT teams
⚠️ System Compatibility (Important)
Please review compatibility before purchasing:
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✅ Windows 10 and above
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✅ Microsoft Excel 2010 or later (Desktop version only)
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❌ Not supported on Mobile or Tablet devices
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❌ Not compatible with Mac OS
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❌ Does NOT work on Excel Online / Office 365 Web
🎯 Who Should Use This Tool?
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IT Helpdesk Teams
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Internal IT Support Departments
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Small & Medium Businesses
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Service Providers
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System Administrators
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Organizations needing a simple IT ticket tracker
📦 Product Type
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Digital Download
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Excel file with VBA (Macros Enabled)
💡 If you are looking for a simple, powerful, and cost-effective IT Helpdesk Ticket Management System, this Excel VBA tool is the perfect solution for you. Download once and start managing tickets professionally today!
### 🔗 Click here to read the Detailed blog post
📺 Visit our YouTube channel to learn step-by-step video tutorials
👉 Youtube.com/@PKAnExcelExpert
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