NGTNext Gen Templates
🎓 Academy
NGTNext Gen Templates
Wishlist Account WhatsApp
Next Gen Templates
Next Gen Templates Your Go-To Hub for Digital Templates & Productivity
Academy · Learn Excel
About Us
Contact Us
YouTube
WhatsApp
Wishlist
Cart 0
Account

Ticket Resolution Time KPI Dashboard in Google Sheets

Google Sheets - instant download

Original price was: ₹1,999.00.Current price is: ₹999.00.
Details, requirements and demo below
Sale!
Ticket Resolution Time KPI Dashboard in Google Sheets
Ticket Resolution Time KPI Dashboard in Google Sheets - Image 2
Ticket Resolution Time KPI Dashboard in Google Sheets - Image 3
Ticket Resolution Time KPI Dashboard in Google Sheets - Image 4
Ticket Resolution Time KPI Dashboard in Google Sheets - Image 5
Ticket Resolution Time KPI Dashboard in Google Sheets - Image 6
Ticket Resolution Time KPI Dashboard in Google Sheets - Image 7

Ticket Resolution Time KPI Dashboard in Google Sheets

Original price was: ₹1,999.00.Current price is: ₹999.00.

Improve service efficiency and SLA compliance with the Ticket Resolution Time KPI Dashboard in Google Sheets—a clear, visual, and data-driven support performance tool.

  • ⏱️ Resolution Time KPI Tracking – Monitor speed and efficiency

  • 🎯 MTD & YTD Performance Views – Short- and long-term insights

  • 📊 Target vs Actual Comparison – Track SLA compliance clearly

  • 🔄 YOY Benchmarking – Measure service improvement over time

  • 📉 KPI Trend Analysis – Identify backlog risks early

  • ⚡ Auto-Updating Dashboard – Real-time ticket performance

  • 🤝 Team Collaboration Ready – Google Sheets-based sharing

  • 🧩 Fully Customizable KPIs – Adapt to your ticket workflow

  • ⭐ Ideal for IT & Support Teams – Improve resolution quality

- +

💡 Buy any 2 templates and save 20% automatically at checkout.

Pricing country
Prices follow your selected country; checkout uses your billing country.
Excel Pivot Tables & Dashboards: Basic to Advanced courseLaunch offer
🎓 NEXTGENTEMPLATES ACADEMY
Like this dashboard? Learn to build your own.
Excel Pivot Tables & Dashboards: Basic to Advanced

From your first Pivot Table to the Data Model, DAX, Power Query and a one-page KPI dashboard. 11h 51m of video by PK, with practice files, quizzes and a capstone.

$79 $59 one-timeEnroll now →See all courses

Ticket resolution time is one of the most critical performance indicators for any support-driven organization. Whether you manage IT incidents, customer service requests, internal helpdesk issues, or technical support tickets, slow resolutions quickly lead to frustrated users, SLA breaches, escalations, and rising operational costs. Unfortunately, many teams still rely on emails, ticket exports, or disconnected spreadsheets to monitor ticket performance. As a result, visibility is limited and improvement becomes reactive instead of proactive.Ticket Resolution Time KPI Dashboard in Google Sheets

That is exactly why the Ticket Resolution Time KPI Dashboard in Google Sheets becomes an essential service performance management tool.

This ready-to-use dashboard converts raw ticket data into structured KPIs, trends, and comparisons that clearly show how efficiently tickets are handled. It helps IT support teams, helpdesk managers, customer service leaders, and executives track resolution speed, SLA compliance, backlog levels, and productivity in one centralized Google Sheets dashboard. Instead of guessing where delays occur, teams gain instant clarity through automated calculations and visual indicators—without relying on expensive ticketing analytics or BI tools.Ticket Resolution Time KPI Dashboard in Google Sheets

Because it runs entirely in Google Sheets, the dashboard is easy to use, collaborative, and scalable for organizations of any size.

✨ Key Features of the Ticket Resolution Time KPI Dashboard in Google Sheets

⏱️ 1. MTD & YTD Resolution Performance Tracking

Monitor Month-to-Date and Year-to-Date ticket resolution KPIs to understand both short-term performance and long-term efficiency trends.Ticket Resolution Time KPI Dashboard in Google Sheets

🎯 2. Target vs Actual & Previous-Year Comparison

Compare actual resolution performance against SLA targets and last year’s benchmarks to identify gaps and improvements.Ticket Resolution Time KPI Dashboard in Google Sheets

📈 3. Visual Performance Indicators

Conditional formatting arrows provide instant clarity:

  • 🟢 Green arrow → faster resolution and SLA compliance

  • 🔴 Red arrow → delays, backlog risk, or SLA breaches

📉 4. KPI Trend Analysis

Track month-wise KPI trends to understand changes in resolution speed, backlog growth, and service quality.

☁️ 5. Google Sheets-Based Collaboration

Enable IT, service, and leadership teams to collaborate using a single shared dashboard with real-time updates.

📦 What’s Inside the Ticket Resolution Time KPI Dashboard in Google Sheets

🖥️ Dashboard Sheet Tab (Main Control Panel)

This is the executive summary view used during service reviews and SLA discussions.

Month Selector

  • Located in cell D3

  • Automatically refreshes all KPIs

MTD Metrics Displayed

  • Actual

  • Target

  • Previous Year

  • Target vs Actual

  • Previous Year vs Actual

YTD Metrics Displayed

  • Actual

  • Target

  • Previous Year

  • Target vs Actual

  • Previous Year vs Actual

This layout gives leadership a complete snapshot of resolution performance in seconds.

📊 KPI Trend Sheet Tab

This sheet supports deep-dive analysis of individual ticket KPIs.

How It Works

  • Select a KPI from the dropdown in cell C3

Details Displayed

  • KPI Group

  • Unit of Measurement

  • KPI Type (Lower the Better / Upper the Better)

  • KPI Formula

  • KPI Definition

Trend Visualization

  • Month-wise KPI movement

  • Resolution speed changes

  • Backlog and SLA risk indicators

This sheet is ideal for identifying recurring delays and process inefficiencies.

📋 Actual Number Sheet Tab

This is the structured data-entry sheet for real ticket performance.

  • Enter MTD Actual values

  • Enter YTD Actual values

  • Define the first month of the year in cell E1

All dashboard calculations and visuals update automatically.

🎯 Target Sheet Tab

This sheet stores SLA and performance goals.

  • Monthly (MTD) targets

  • Annual (YTD) targets

Targets help teams align ticket resolution efforts with service commitments.

📆 Previous Year Number Sheet Tab

Stores last year’s ticket performance data to support:

  • Year-over-year comparison

  • Historical benchmarking

  • Long-term service improvement tracking

📘 KPI Definition Sheet Tab

This is the governance layer of the dashboard.

It contains:

  • KPI Name

  • KPI Group

  • Unit

  • Formula

  • KPI Definition

  • KPI Type (UTB / LTB)

This ensures consistent KPI interpretation and audit readiness.

🎯 Who Can Benefit from This Ticket Resolution Time KPI Dashboard

🛠️ IT Support & Helpdesk Teams

Track response and resolution efficiency clearly.

🎧 Customer Service Teams

Improve SLA compliance and customer satisfaction.

📊 Service Managers

Identify backlog risks and productivity gaps early.

🏢 Leadership & Executives

Gain visibility into service quality and operational efficiency.

🚀 Organizations of Any Size

Improve ticket resolution performance without complex tools.

### Click here to read the Detailed blog post

Watch the step-by-step video tutorial:

 

Visit our YouTube channel to learn step-by-step video tutorials — Youtube.com/@NeotechNavigators

Frequently asked questions

How do I get my own copy?
After purchase you get a link to the Google Sheet. Open it while signed in to your Google account and use File > Make a copy - the copy in your Google Drive is fully yours and editable.
Do I need a paid Google account? Will it expire?
No. A free Google account is enough, and your copy lives in your own Google Drive - it never expires and there is nothing to renew.
Does it work on Mac, phone or tablet?
Yes - in any browser on Windows, Mac or Chromebook, and in the Google Sheets mobile app for viewing and quick entries.
Can I share it with my team?
Yes. Share your copy with colleagues using Google's normal sharing, with view or edit rights as you choose.
Can I change the design and formulas?
Yes, your copy is fully editable - colours, labels, logo, formulas and charts. If a range is protected, use Data > Protect sheets and ranges to remove it in your copy.
Are there macros or add-ons?
No macros or add-ons - it uses normal Google Sheets formulas and charts.
Is it a one-time payment or a subscription?
One-time payment. No subscription, no per-user fees and nothing to renew - the file is yours to keep.
How do I get the file after payment?
Instantly. The download link appears on screen after checkout, is emailed to you, and stays under My Account > Downloads on our website. If the email does not arrive within a few minutes, check your spam or promotions folder.
Is a user manual included?
Most of our newer products include a PDF user manual in the download. If yours does not have one, message us with your order number and we will send it.
Do I get free updates?
Bug fixes are always free - if something does not work as described, we fix it and send you the corrected file. New versions with new features are not included in the price, unless this product's description says otherwise.
Can you customise it for me?
Yes. Small changes to this template (your columns, categories, logo, colours, minor layout) cost the template price plus $40-80 (Rs 3,000-6,000 + GST), quoted once you send your list. A fully custom build is usually $100-200 (Rs 8,000-18,000 + GST) with two revision rounds. Email your requirements to [email protected] or message us on WhatsApp.
Can I use it for my business or my clients?
Yes, for your own personal or internal business use, for as long as you like. Reselling or redistributing the template is not allowed.
What is your refund policy?
Because these are digital downloads, they are non-refundable once delivered - except when the product does not match its description (report it within 48 hours of purchase) or there is a technical problem our team cannot fix within 72 hours. Email [email protected] with your order number.
How do I get help?
Email [email protected] (Mon-Fri, 10 AM-7 PM IST) or message us on WhatsApp +91 80770 90260 (chat only, no calls). Please include your order number.

Still have a question? Click Need help? at the bottom-left to ask our assistant, or message us on WhatsApp.

Application

Google Sheets

Template Type

KPI Dashboard

Price

Paid

Business Or Department

Customer Service

Reviews

There are no reviews yet.

Only logged in customers who have purchased this product may leave a review.

Related Products

Ticket Resolution Time KPI Dashboard in Google SheetsTicket Resolution Time KPI Dashboard in Google Sheets
Original price was: ₹1,999.00.Current price is: ₹999.00.
- +
Scroll to Top