Customer Satisfaction Dashboard in Excel

Struggling to stay on top of customer feedback, resolution times, and SLA breaches? The Customer Satisfaction Dashboard in Excel is your all-in-one solution to track, analyze, and improve your customer support performance. Whether you’re managing a small help desk or a full-scale customer service department, this dashboard helps you take full control with interactive charts, KPI cards, and slicers — all in one sleek, easy-to-use Excel file.

Key Features of Customer Satisfaction Dashboard in Excel

Overview Sheet – One Glance View of Your Performance

Get a top-level snapshot of your team’s performance with:

• Total Tickets Received

• Average Satisfaction Score

• Average Resolution Time (hrs)

• Resolved Tickets Count

• Average Response Time (hrs)

Plus, powerful charts that visualize:

• Tickets by Status (open, resolved, pending)

• SLA Breaches by Month

• Monthly Ticket Volume

• Issue Type Distribution

• Overall SLA Breach %

Channel Performance Sheet

Track performance across multiple support channels (Email, Chat, Phone, etc.):

• Satisfaction Score by Channel

• Ticket Volume per Channel

• Avg. Response Time

• SLA Breach % by Channel

Regional Insights Sheet

Get detailed performance reports from different regions:

• Satisfaction Score by Region

• SLA Breach % by Region

• Tickets Received by Region

Departmental Analysis Sheet

Measure how each internal team is performing:

• Satisfaction Score by Department

• Tickets Assigned

• SLA Breach %

• Resolution Time by Department

Issue Type & Resolution Sheet

Find out what issues are eating up your support bandwidth:

• Satisfaction Score by Issue Type

• Ticket Volume

• SLA Breach %

• Avg. Resolution Time

Data Sheet – Centralized Data Entry

Easily manage all your service data in one editable table with fields like:

• Ticket ID, Customer Name, Date, Issue Type, Channel, Department, Status, Response Time, Resolution Time, and Satisfaction Score

What’s Inside the Customer Satisfaction Dashboard

• 6 Fully Functional Sheets — From Overview to Data Sheet

• Dynamic KPI Cards — Instant insights into your support performance

• Interactive Charts & Slicers — Easy data filtering and analysis

• Editable Input Sheet — Manage all data in one place

• Excel-based Dashboard — No coding or add-ins needed

• Track KPIs like SLA breaches, resolution time, CSAT scores, and more

• Customizable Layouts — Adjust KPIs, chart types, and formatting

How to Use the Customer Satisfaction Dashboard

1. Enter Data in the Data Sheet

2. Navigate Between Tabs using slicers or buttons

3. View Charts & KPIs auto-updated with new entries

4. Analyze Trends by channel, department, region, and issue type

5. Present Insights to stakeholders using beautiful visuals

Everything is already set up — just input your data and start gaining insights!

Who Can Benefit from This Dashboard

This tool is ideal for:

• Customer Service Teams – Monitor tickets, feedback, and SLAs

• Customer Experience Managers – Spot trends and take quick action

• Support Departments in any industry

• Small Business Owners needing structured service tracking

• Data-Driven Teams looking for insights without complex tools

If customer happiness matters to your business, this dashboard is a must-have!

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