Supply Chain and Logistics Customer Feedback KPI Dashboard in Excel

In supply chain and logistics, customer feedback is your most powerful performance indicator. If you’re serious about improving delivery satisfaction, resolving complaints faster, and tracking customer sentiment—then the Supply Chain and Logistics Customer Feedback KPI Dashboard in Excel is your go-to tool.

This smart, ready-to-use dashboard helps you monitor the KPIs that matter most to your customers. Built in Excel with dynamic visuals, drop-down selectors, and automated charts, it gives you real-time visibility into Monthly (MTD) and Year-to-Date (YTD) performance—without needing any coding or expensive software.

✨ Key Features of the Dashboard

📋 Interactive Dashboard Sheet

• Select any month using a drop-down (cell D3)

• Automatically updates Actual vs. Target vs. Previous Year data

• Shows arrows and formatting to flag performance issues

📈 KPI Trend Sheet

• Choose any KPI from a drop-down menu

• View trend charts for MTD/YTD performance over time

• Get details like KPI type (UTB/LTB), unit, formula, and definition

🧾 Input and Comparison Sheets

• Actual Numbers Input – Enter KPI results monthly

• Target Sheet – Set MTD and YTD goals for each KPI

• Previous Year Sheet – Maintain historic values for comparison

📘 KPI Definition Sheet

• Document every KPI’s group, formula, and goal

• Maintain clarity and team-wide understanding

🏠 Home Sheet with Quick Access

• Navigate through the dashboard in one click

• Simple layout for first-time users

📂 What’s Inside the Dashboard Package?

✔️ 7 Pre-built Excel Worksheets
✔️ Auto-calculating MTD/YTD Visuals
✔️ Up/Down Arrows to Spot Issues Instantly
✔️ Trend Charts for KPI Analysis
✔️ Flexible Drop-downs and Monthly Selectors
✔️ Fully Customizable Design and Fields

👥 Who Should Use This Dashboard?

🚛 Logistics Managers – Monitor delivery satisfaction and complaint resolution KPIs
💬 Customer Service Leads – Track issue resolution time, feedback scores, and NPS
📦 Operations Heads – Ensure processes are aligned with customer expectations
📊 Business Analysts – Use trend insights for monthly reports or improvement plans

📌 Popular KPIs You Can Track

✅ Delivery Satisfaction Score
✅ Net Promoter Score (NPS)
✅ Customer Complaint Rate
✅ Average Resolution Time
✅ Return Handling Accuracy
✅ First-Time Delivery Success Rate
✅ Issue Escalation Rate
✅ Time to Acknowledge Complaints
✅ Refund Time per Case
✅ Feedback Response Rate

Each KPI is labeled as UTB (Upper the Better) or LTB (Lower the Better) based on business targets.

🔧 How to Use the Dashboard in 5 Easy Steps

1. Download the Excel File

2. Go to the Actual Numbers Input Sheet and enter monthly data

3. Set your MTD/YTD Targets in the Target Sheet

4. Enter Last Year’s Data for comparison

5. View Results in the Dashboard & KPI Trend Sheets

Watch the visuals change in real time when you switch months!

🔗 Click here to read the Detailed blog post

📺 Visit our YouTube channel to learn step-by-step video tutorials

Watch the step-by-step video tutorial: