Telecommunications Dashboard in Power BI

Managing customer service operations in the telecom sector can be complex—but with the Telecommunications Dashboard in Power BI, it’s never been easier to gain clarity. This ready-to-use, data-driven dashboard empowers you to track and optimize service ticket resolution, technician performance, and customer satisfaction with just a few clicks.

Perfect for telecom support managers, service desk teams, and operations leaders, this dashboard turns raw service data into powerful insights that drive faster response, better resolution rates, and happier customers.

🧩 Key Features of the Telecommunications Dashboard

📊 Overview Page – Instant KPI Insights

• 🧾 Cards for quick review:

  • Total Tickets Logged

  • Avg. Response Time

  • Avg. Resolution Time

  • Avg. Customer Rating

• 📈 Charts for trend spotting:

  • Tickets by Issue Type, Priority, Service Type, and Month

Get a real-time snapshot of your service performance and spot volume surges, delays, or feedback trends.

🛠️ Resolution Performance Page – Optimize Resolution Times

• Track resolution & response time by:

  • Issue Type

  • Ticket Status

  • Priority Level

  • Communication Channel
    See exactly where delays occur and streamline your support processes.

🌟 Customer Satisfaction Page – Measure Real Impact

• Analyze customer ratings by:

  • Technician

  • Region

  • Channel

  • Priority
    Use this to pinpoint service gaps and improve client experience end-to-end.

👨‍🔧 Technician & Channel Insights Page – Evaluate Staff Productivity

• Monitor:

  • Total Tickets Assigned to Technicians

  • Avg. Response & Resolution Time per Technician

  • Open vs. Closed Tickets
    Gain insight into individual performance and training needs.

📡 Plan & Service Trends Page – Understand Support by Product Line

• Evaluate:

  • Ticket Volumes by Plan Type (Prepaid, Postpaid, etc.)

  • Resolution & Response Time per Plan
    Perfect for improving plan-specific support and enhancing customer retention.

🔍 Decomposition View Page – Drill-Down Like a Pro

• Perform multi-level analysis of tickets by combining:

  • Issue Type

  • Priority

  • Service Type

  • Channel
    Uncover root causes behind recurring service bottlenecks.

🚀 Benefits of the Telecommunications Dashboard

✅ Track Key Service KPIs
✅ Evaluate Technician Effectiveness
✅ Enhance Customer Satisfaction
✅ Identify Delays and Bottlenecks
✅ Make Data-Driven Improvements
✅ Customize for Your Service Needs
✅ Real-Time Updates in Power BI

Whether you’re supporting mobile, broadband, or cable services—this dashboard brings clarity, control, and confidence to your operations.

💡 Best Practices for Use

• 🔁 Update your ticket data regularly to get real-time insights

• 📊 Analyze technician and regional performance to improve SLA compliance

• 🗺️ Use plan-level trends to optimize support for different services

• 👥 Collaborate with teams by sharing interactive Power BI views

• 🔧 Customize filters and charts to match your organization’s KPIs

🧑‍💻 Who Should Use This Dashboard?

• Telecom Customer Support Teams

• Service Desk Managers

• Network & Operations Managers

• Technical Support Heads

• Call Center Supervisors

• CXO-level Decision Makers

From strategic planning to day-to-day monitoring, this dashboard is your central hub for telecommunications service excellence.

📚 Click here to read the Detailed blog post

Watch the step-by-step video Demo:

🎥 Visit our YouTube channel to learn step-by-step video tutorials

👉 Youtube.com/@NeotechNavigators