Customer Service and Support Customer Feedback KPI Dashboard in Excel

In today’s Customer Service and Support Customer Feedback KPI Dashboard hyper-competitive landscape, businesses must do more than just collect feedback—they must act on it. This dynamic, ready-to-use Excel dashboard helps your team track and improve performance by turning raw feedback into meaningful KPIs that drive real decisions.

💡 Key Features of Customer Feedback KPI Dashboard in Excel

🧭 Home Sheet – Your Navigation Hub

• Quick-access buttons to navigate all dashboard tabs

• Simple, clean layout for non-tech users

📈 Dashboard Sheet – Real-Time KPI Summary

• View MTD (Month-to-Date) and YTD (Year-to-Date) metrics

• Conditional formatting with arrows to show trends vs. targets

• One-click month selection to auto-update visuals

📊 KPI Trend Sheet – Analyze Specific KPIs

• Drill down into each KPI using a selector

• View trends across MTD, YTD, and PY (Previous Year)

• Includes clear chart visuals for all KPI types

✍️ Input & Control Sheets

• Actual Numbers Input: Feed monthly actuals easily

• Target Sheet: Define goals for MTD and YTD

• Previous Year Sheet: Benchmark against past performance

• KPI Definition Sheet: Set standard formulas, units, and definitions for full team clarity

📦 What’s Inside the Customer Feedback KPI Dashboard in Excel

This Excel template includes 7 robust worksheets:

• ✅ Home Sheet – Index to access all pages

• ✅ Dashboard Sheet – Main visual KPI summary

• ✅ KPI Trend Sheet – Deep dive into individual KPIs

• ✅ Actual Numbers Input – Feed your monthly actuals

• ✅ Target Sheet – Enter your KPI goals

• ✅ Previous Year Numbers – Year-over-year comparisons

• ✅ KPI Definition Sheet – Standardize your KPIs

No hidden formulas. No clutter. Just plug in your data and go!

🛠️ How to Use the Customer Feedback KPI Dashboard in Excel

1. 📥 Download the Excel dashboard template

2. 🧾 Add actual KPI data in the “Actual Numbers Input” tab

3. 🎯 Define monthly and yearly targets in the “Target” sheet

4. 📅 Input last year’s data in the “Previous Year” tab

5. 📌 Use the dropdown to select any month or KPI to analyze

6. 📊 View the visual dashboard to track progress

It’s that simple! No tech expertise needed.

👥 Who Can Benefit from This Customer Feedback Dashboard?

This Excel dashboard is perfect for:

• 🎧 Customer Service Managers – Monitor performance with ease

• 💼 Operations Teams – Ensure service quality trends stay on track

• 🧑‍💻 Support Agents – See how their work impacts results

• 🏢 Small Businesses – Avoid costly BI tools, get actionable insights

• 🧩 Call Centers & Helpdesks – Visualize feedback data for smarter staffing

• 🧠 Quality Assurance Teams – Identify improvement areas fast

• 👥 Customer Success Teams – Align service efforts with customer satisfaction

🔍 Click here to read the Detailed blog post

🎥 Visit our YouTube channel to learn step-by-step video tutorials

👉 YouTube.com/@PKAnExcelExpert

Watch the step-by-step video tutorial: