IT Services Dashboard in Excel

In the digital age, delivering consistent and efficient IT services is no longer optional — it’s essential. The IT Services Dashboard in Excel is a powerful, ready-to-use tracking tool built for IT managers, support teams, and operations leaders who need real-time insights, performance metrics, and visual analytics without relying on expensive software.

Designed with interactive visuals, slicers, KPIs, and categorized reporting sheets, this dashboard enables data-driven decision-making, SLA compliance tracking, and customer satisfaction monitoring — all within the familiar and flexible environment of Excel.

✨ Key Features of the IT Services Dashboard

📊 Overview Sheet – At-a-Glance KPIs

• Total Requests – Track service demand over time

• Avg. Resolution Time – See how efficiently requests are handled

• Avg. Response Time – Ensure SLA response time compliance

• SLA Breach % – Monitor service failures in real-time

Included Charts:

• 📈 Line Chart: Requests by Month

• 📍 Pie Chart: Requests by Status

• 🧭 Arrow Chart: Requests by Region

• 🌟 Star Chart: Customer Ratings by Service Type

⚖️ SLA Compliance Sheet – Track Service Agreements

• 🎯 Donut Chart: Total Requests by SLA Breached

• 📊 Bar Chart: SLA Breach % by Priority

• 📅 Line Chart: SLA Breaches by Month

• 📍 Bar Chart: SLA Breach % by Type

🧑‍🔧 Technician Performance Sheet – Evaluate Staff Productivity

• ⏱ Area Chart: Avg. Resolution Time by Technician

• 🧮 Bar Chart: Total Requests Handled

• 🏁 Flag Chart: Avg. Customer Ratings by Technician

🕒 Resolution Time Analysis – Detailed Performance Breakdown

• 📍 Area Chart: Avg. Resolution Time by Region

• 📊 Bar Chart: By Priority

• 🏢 Column Chart: By Department

⭐ Customer Experience Sheet – Analyze Satisfaction

• 📈 Line Chart: Ratings by Region

• 📊 Bar Chart: Ratings by Priority

• 🧭 Arrow Chart: Ratings by Department

📥 Data Sheet – Centralized Raw Data Input

• Manual or import-ready entry of all service request details

• Supports integration and automation with Excel VBA

💼 Who Should Use This Dashboard?

This Excel dashboard is ideal for:

🧑‍💻 IT Service Managers – Monitor SLA compliance and resolution time
🏢 Support Team Leads – Track technician performance and ticket volumes
📊 Operations & QA Teams – Analyze trends and improve processes
🚀 Startups & Enterprises – Scale your IT performance tracking affordably

🚀 Advantages of the IT Services Dashboard

✅ Comprehensive IT Insights – View everything from requests to satisfaction in one file
📈 Interactive Slicers & Filters – Make analysis dynamic and insightful
📅 Track SLA Breaches Easily – Stay compliant and accountable
🧠 Improve Technician Output – Visualize who’s performing best
🛠 Customizable for Any Org – Add KPIs, regions, or priority levels as needed
💰 No Software Subscription – Save costs with an Excel-based solution
🔁 Reusability – Just update data monthly — dashboard updates automatically

💡 Best Practices for Maximum Impact

📅 Update Data Regularly – Weekly or monthly inputs ensure accurate metrics
📊 Use Slicers for Deep Insights – Drill down by technician, department, or region
🔐 Protect Sheets – Lock formulas to preserve data integrity
📤 Share via OneDrive – Enable collaboration across departments
📚 Train Users – Ensure stakeholders understand KPIs and visual cues

🔁 Click here to read the Detailed blog post

Watch the step-by-step video Demo:

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