Claim Settlement KPI Dashboard in Power BI

Insurance companies handle hundreds or thousands of claims every month—from health claims to motor, travel, property, and life insurance claims. Without a proper reporting system, claim teams struggle to track settlement timelines, understand monthly performance, identify delays, and improve customer satisfaction. Manual reports take too long to prepare and often hide important trends. That’s where the Claim Settlement KPI Dashboard in Power BI becomes a game-changing solution.

This ready-to-use dashboard converts raw claim data into clean and powerful visuals. With automated slicers, interactive pages, KPI cards, performance tables, and trend charts, claim teams get instant clarity on how well the settlement process is working. Since the dashboard uses an Excel file as the data source, analysts can update it easily—no coding or complex setup required. Whether you want to reduce claim aging, improve settlement timelines, or track SLA compliance, this dashboard gives you everything you need.

⚡ Key Features of Claim Settlement KPI Dashboard in Power BI

This dashboard includes three interactive pages, each designed to help insurance teams analyze performance quickly and accurately.

📊 Summary Page – Your Complete Performance Overview

The Summary Page works as the main control panel of the dashboard. It includes:

• 📅 Month Selector – Review performance for any month

• 🗂 KPI Group Selector – Filter KPIs by category

• 📈 KPI Cards highlighting Total KPIs, MTD Target Met, and MTD Target Missed

• 📘 Detailed KPI Table showing:

  • KPI Name, Group, Unit & Type (LTB/UTB)

  • Actual vs Target (MTD & YTD)

  • Previous Year Comparison

  • Trend icons for instant interpretation

This page helps decision-makers understand whether claim teams are meeting targets, falling behind, or improving compared to last year.

📈 KPI Trend Page – Visualizing Performance Over Time

This page includes two combo charts that show:
1️⃣ MTD Trends – Current Year, Previous Year & Target
2️⃣ YTD Trends – Current Year, Previous Year & Target

You can select any KPI from the slicer to update the charts.
Trend analysis helps organizations:

• Detect seasonal patterns

• Identify months with rising delays

• View improvements or declines compared to last year

• Review whether targets are realistic or need revision

This page is especially useful for monthly performance review meetings.

📝 KPI Definition Page (Drill-Through) – Full KPI Transparency

To build trust and clarity, this dashboard includes a drill-through page explaining each KPI in detail:

• KPI Number

• KPI Group

• KPI Name

• Unit

• Formula

• Definition

• KPI Type (LTB or UTB)

Users click a KPI from the Summary Page to open this definition page instantly. This feature ensures complete alignment across claim teams, analysts, leadership, and auditors.

📦 What’s Inside the Claim Settlement KPI Dashboard in Power BI

When you download this digital product, you get:

• 📁 Fully automated Power BI (.pbix) dashboard

• 📊 Well-structured Excel data source with Actual, Target & KPI Definition sheets

• 🎛 Slicers for month and KPI group

• 📈 Trend charts for both MTD and YTD metrics

• ⚡ Conditional formatting & icons for fast interpretation

• 🧩 A clean, professional design ideal for monthly reviews

This dashboard requires no technical expertise—just update the Excel file and refresh Power BI.

🧭 How to Use the Claim Settlement Dashboard

Using this dashboard is simple and efficient:
1️⃣ Update Actual and Target values in the Excel file
2️⃣ Refresh Power BI
3️⃣ Select the reporting month
4️⃣ Explore Summary, Trend, and KPI Definition pages
5️⃣ Use insights to optimize workflows, reduce delays & improve SLAs

Anyone with basic Excel skills can maintain the entire dataset.

👥 Who Can Benefit from This Dashboard?

This tool is perfect for all insurance domains including health, motor, life, property, and travel.
Best suited for:

• 🧑‍💼 Claim Managers

• 📊 Insurance Analysts

• 📞 Customer Service Teams

• 🧾 Audit & Compliance Teams

• 🏢 Senior Leadership

If your goal is faster settlements, lower delays, and better customer satisfaction—this dashboard is essential.

### Click here to read the Detailed blog post

Visit our YouTube channel to learn step-by-step video tutorials

👉 Youtube.com/@PKAnExcelExpert

Watch the step-by-step video tutorial: